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15-day returns/exchanges for unused jewelry with tags and original packaging.
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Refunds:
- Prepaid: 5–7 days to source.
- COD: Instant via payout link.
- Exchanges are shipped within 24 hours of pickup.
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Coins, idols & rakhi: Replacement only.
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Cancel orders within 45 mins via app or contact +91-9810814945 for any queries.
Refer to the detailed return policy to know more.
All gift items are wrapped in high-quality holographic gift wrap with customized message card before being securely packaged for delivery.
For sending personalised message on the gift card, please follow the following steps:
- Add gift wrap option to the card
- Add your message while checking out.
- If you forgot to do either of the above, no worries, we are here! Please reach out to us on the contact details with your order ID and we will get it sorted. Happy gifting!
Q: What is your return policy?
We offer a 15-day return window. For damaged, used, or missing items, raise a complaint within 24 hours with an unboxing video.
Q: Is it pure silver?
The jewelry is made from 925 sterling silver with anti-tarnish plating and comes with an authenticity certificate.
Q: Can it be worn daily?
It’s suitable for daily wear with care—avoid water, perfumes, and store it in a zip-lock or jewelry box.
Q: Is there a warranty?
A plating warranty is provided wherever mentioned; please check the warranty policy for more information.
Q: When will I receive my order?
Orders are dispatched within 24–48 hours and delivered in 2–3 days in metros, 4–5 days across India. Tracking is shared via WhatsApp.
Brand owned and marketed by: Rubenzo Ventures Private Limited
Address - Unit 4B, Ground Floor, Centrum Plaza, Golf Course Road, Gurgaon, sector - 53
Country of Origin - India