All gift items are wrapped in high-quality holographic gift wrap with customized message card before being securely packaged for delivery.
For sending personalised message on the gift card, please follow the following steps:
- Add gift wrap option to the card
- Add your message while checking out.
- If you forgot to do either of the above, no worries, we are here! Please reach out to us on the contact details with your order ID and we will get it sorted. Happy gifting!
Storage: Jewellery kit or airtight pouches
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Give your baby a shine with our polishing cloth
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The rule: makeup first, jewellery last
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Avoid direct contact with liquids cosmetics
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Q: Is it pure Silver?
A: Yes, we use 92.5% purity of silver as the base metal for the product with high quality anti-tarnish rhodium plating.
Q: Is there a warranty on the products?
A: While we don’t offer a traditional warranty, we attach a Certificate of Authenticity with all orders to attest to the purity of our products.
Q: When can I expect my order to be delivered?
• It takes us up to 48 hrs to dispatch your order once it is confirmed.
• After being dispatched, deliveries are completed within 4-6 business days.
• You will keep receiving updates on the status of your order on your registered phone number and email.
• You can also track the status of your order here: https://zavya.shiprocket.co/
Q: What is your return policy?
A: We have a 15 days return policy for the reasons below:
• Size or Fitness issue
• Did not like the quality/design
In case you have received a damaged/ used/ incorrect or missing product (empty box), it is essential to file a complaint within 48 hours of the time of delivery. Please understand that you must include an unboxing video along with your complaint ticket so that we can provide a quick resolution.
Brand owned and marketed by: Rubenzo Ventures Private Limited
Address - Unit 4B, Ground Floor, Centrum Plaza, Golf Course Road, Gurgaon, sector - 53
Country of Origin - India
