Luminous Love Rose Gold Plated CZ 925 Sterling Silver Gem Necklace Chain

Q: Is it pure Silver?

A: Yes, we use 92.5% purity of silver as the base metal for the product with high quality anti-tarnish rhodium plating.

Q: Is there a warranty on the products?

A: While we don’t offer a traditional warranty, we attach a Certificate of Authenticity with all orders to attest to the purity of our products.

Q: When can I expect my order to be delivered?

• It takes us up to 48 hrs to dispatch your order once it is confirmed.
• After being dispatched, deliveries are completed within 4-6 business days.
• You will keep receiving updates on the status of your order on your registered phone number and email.
• You can also track the status of your order here: https://zavya.shiprocket.co/

Q: What is your return policy?

A: We have a 15 days return policy for the reasons below:

• Size or Fitness issue
• Did not like the quality/design
In case you have received a damaged/ used/ incorrect or missing product (empty box), it is essential to file a complaint within 48 hours of the time of delivery. Please understand that you must include an unboxing video along with your complaint ticket so that we can provide a quick resolution.