Returns, Refunds, Cancellations and Exchanges

What is the return policy? 

Customers can return their order within 30 days after an order has been delivered. We have a reverse pick-up facility for most pin codes. For pin codes that are non-serviceable by our courier partners against the reverse pick-up policy, you will have to self-ship the product(s).

If the product is eligible for a return, you may write to us at care@zavya.co and fill in the Return Request Form within 30 days of delivery to request return and refund. Only products which are unused, unworn, undamaged, with all its labels and tags completely intact, in original packaging, and eligible for return only can be returned.

How are returns processed? 

Once you request to return a product via email, phone or website, a pick-up is organized for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated to your bank account or store credit. 

For areas where the return facility is not provided by our logistics partner, you can use your own partner and ship it to our warehouse. Please send a confirmation to email with the tracking ID.

 

Please address all returns to:

Rubenzo Lifestyle Pvt. Ltd.

114, Centrum Plaza, Sector 53, Golf course Road,

Gurgaon, 122002

 

Please ensure the items are packed securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact. Within 48 hours of receiving the product(s), the complete amount + 100 (in lieu of courier charges) will be refunded. 

Can I cancel my order?

You can cancel your order within 24 hours of order. Please fill the Cancellation Request Form or email us at care@zavya.co to request a cancellation. You will not be able to cancel the order by yourself on the website.

**ZAVYA reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.

How will I receive the refund for my canceled or returned product?

In the case of prepaid orders, money will be returned to the bank account/ credit/debit card where the payment was made from. For Cash on Delivery orders, customers will be required to provide bank details where they would like to receive the refund via the Cancellation or Return Request Form.

How long does it take to receive a refund for a cancelled order or returned product?

We will process your refund within 5 business days in case of the cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 2 weeks after the return has been picked up.

Can I return part of my order?

Yes. You can return any products that are eligible for returns within 30 days of delivery. Please do note there are some items that are not returnable or exchangeable.

The product I want to return was bought on discount. Will I get refunded the full amount?

No. You will only receive the exact amount paid for the product 

In case I return the products, will the COD/Shipping/Gifting charges be credited back?

No. These charges are applicable each time an order is placed and are non-refundable. 

PAYMENT METHOD

You can pay via all major VISA or MASTERCARD credit/debit cards using our payment gateway at the time of checkout. Payment is accepted in INR (Indian National Rupee) at the time of purchase. Duties and taxes are not included in the price.