Q: Is it pure Silver?
A: Yes, we use 92.5% purity of silver as the base metal for the product with high quality anti-tarnish rhodium plating.
Q: When can I expect my order to be delivered?
• It takes us up to 48 hrs to dispatch your order once it is confirmed.
• After being dispatched, deliveries are completed within 4-6 business days.
• You will keep receiving updates on the status of your order on your registered phone number and email.
• You can also track the status of your order here: https://zavya.shiprocket.co/
Q: What is your return policy?
A: We have a 30 days return policy for the reasons below:
• Size or Fitness issue
• Did not like the quality/design
• Received a damage product
• Wrong product received
Note:
• The product damaged or tarnished due to usage cannot be returned.
• Items must be returned in their original packing.
• ZAVYA reserves the right to process refunds after checking the returned items.
• No returns will be accepted after 30 days.
Q: My coupon code is not working.
A: We are sorry to hear that your coupon code is not working.
Following are the possibilities for this inconvenience caused:
• Typos while entering the code as coupon codes are case sensitive.
• The coupon code is old and hence expired, in which case, we request you to reach out to us on our whatsapp number +91-8438079848 with a picture of the code, and we will do our best to help.
