FAQ's

We are exceedingly sorry for the inconvenience faced. Please reach out to us with your registered phone/email & order number and we will communicate the matter to the shipping partner on your behalf.

We are sorry to hear that you would like to cancel your order.

You can request cancellation by reaching out to us via email at care@zavya.co or by creating a ticket on our whatsapp chatbot number at +91-9810814945. Our team will assist you with the process.

Please do let us know what prompted you to cancel your order, your feedback will help us improve in future.

We are sorry to hear that you would want to cancel your order.

To cancel a shipped order:

• Please refuse the delivery of the product and the item will be sent back to us.
• If the order was prepaid, we will initiate the refund once you have refused the delivery.

Also, please do let us know what prompted you to cancel your order, your feedback will help us improve in future.

We have a 15 days return policy for the reasons below:

• Size or Fitness issue
• Did not like the quality/design
• Received a damage product
• Wrong product received

Note:

• The product damaged or tarnished due to usage cannot be returned
• Items must be returned in their original packing.
• ZAVYA reserves the right to process refunds after checking the returned items.
• No returns will be accepted after 15 days.

We are sorry to hear that you would want to return the product.

To return the product:

• Write to us at care@zavya.co or whatsapp us on 9810814945, if you wish to return the product.
• Please attach the product images and unboxing video with the message.
• After QC, A reverse pick will be arranged for you from our side thereafter.
• Reverse pick up takes about 72 hours and once it is done, your refund will be initiated.

Note: It may take 6-7 working days for the refund to be processed.

To change the delivery address of the order:

• Reach out to us on any of our support channels and we will get on board to help you best.

Note: For the order that has been dispatched already, chances are little of getting the address updated. If we have already shipped your order, we will call it back and send you a new package from our side.

At the moment, we only ship to India for free of cost. However, we can ship to your location if you are okay to bear the cost of shipping.

Please write to care@zavya.co if you would like to get the products delivered outside India.

We mostly air-ship our orders but if you still need expedited shipping, let us know and we will try our best to dispatch the order as early as we can.

We already airship most of our orders - so we do not require you to pay extra. You can reach out to us through our support channels and we will try our best to help!

If the order has already been dispatched, the chances are little of getting the address updated. If we have already shipped your order, we will call it back and send you a new package from our side.

We work with all leading delivery partners and most of them will give you a call before delivering the order. However, this is not something that we can vouch for, since there are third-party delivery agents involved.

We get that you might not have placed the order that you have received. We often get order requests for gifting so it is possible someone might have placed a gift order for you. We request you to be patient to receive your gift and open with a smile!

We are exceedingly sorry to hear that you have received an empty box.

Following can be reasons that might have caused this inconvenience:

• Tampering by the delivery personnel
• An operations error at our end.

Nevertheless, please reach out to us ASAP with the images of the box and your order number and we will ship out a replacement to you from our side.

Following can be done in case you are unable to receive your order:

• If the order hasn't been dispatched yet, send us a reminder on when you would like us to ship it and we will take it further accordingly.
• If the order is already in transit, we will request the shipping partner to hold it for you for a few days and reattempt delivery. (Note: This is not an assured service.)
• You can also request your neighbour/security to receive the parcel on your behalf.

Most of our shipping partners offer to collect COD payment via GPay/PhonePe - so you can request the delivery person to receive the payment via UPI.

We are sorry to hear that your order was cancelled without your intention.

Reasons that might have led to the cancellation of your order:

• Your order was COD.
• Your order was missing important information.

For all of the above cases, we reach out to customers to get a confirmation/update so we can ship their orders. In case we do not hear back for 7 days, we might cancel your order.

However, if you would still like to receive your order, please let us know and we will recreate and ship out your order again.

Please share a screenshot of your discount code with us and if the coupon is valid, we will return the amount to you as cashback once your order is received.

All our standard applicable coupons are already available on the website.

To get the best deals:

• Keep visiting our official website as we run some discount campaigns around various festivals.
• Please subscribe to our newsletter and follow our social media handles.

Our strategy teams design our offers and promotions and we take into account most if not all special occasions.

To get the best deals:

• Follow our social media handles.
• Keep visiting our website for updates on any new discounts and promotions.

Yes, sure, please reach out to our sales team on whatsapp 9810814945 with details of which product you are interested in and we will help you with jewellery pictures.

We have Sets as one of our product categories where you can find predefined matching pendants and earrings.

• Go to our website and browse to 'Shop' section
• Select 'Jewellry Sets' from the 'Shop' section and you will be able to view various desired designs.
• If you still need help in finding a match for one of the items in your cart, our sales team will be happy to assist!

ZAVYA takes care of your convenience. All our rings are adjustable, so they can fit any finger size.

We try our best to assist our customers with purchasing. Please reach out to our support team and we will do our best to help.

Note: This is not an assured service, once the order has been placed without a note, there is a good chance that we may not be able to add the note despite you informing us before shipping.

To get the best deals:

• Keep visiting our official website as we run some discount campaigns around various festivals.
• Please subscribe to our newsletter and follow our social media handles to stay updated with all new offers and promotions.
• You may also get in touch with our support team to check if any offers are running at this time.

• For all COD orders, we will get in touch with you to confirm via call/SMS/email/WhatsApp and once you have confirmed, we will ship out the order.
• In case there is an issue because of which we are unable to ship out your order, we will reach out to you for the next steps on how to proceed further.
• All prepaid orders are confirmed by default.

Following are the things you need to know in case you have opted for a replacement:

• Your replacement gets shipped out as soon as the initial order's return is picked up.
• Once the new order is created, you will receive a confirmation over email.

We are sorry to hear that you're facing an inconvenience.

Please note that

• We initiate refunds within 48 hrs of the return getting picked up from you.
• Once the refund is initiated, it should be credited in your bank account/payment source in 6-7 working days.
• If this is not the case, please contact us and we will take this matter to our bank/gateway partners.

Yes, we strongly recommend that you keep the box safe for the duration of the return window and while returning, return the jewellery items in the box as jewellery is precious and fragile and is likely to get damaged without a box.