FAQ's

We are exceedingly sorry for the inconvenience faced. Please reach out to us with your registered phone/email & order number and we will communicate the matter to the shipping partner on your behalf.

We are sorry to hear that you would like to cancel your order.

You can request cancellation by reaching out to us via email at care@zavya.co or by creating a ticket on our whatsapp chatbot number at +91-9810814945. Our team will assist you with the process.

Please do let us know what prompted you to cancel your order, your feedback will help us improve in future.

We are sorry to hear that you would want to cancel your order.

To cancel a shipped order:

• Please refuse the delivery of the product and the item will be sent back to us.
• If the order was prepaid, we will initiate the refund once you have refused the delivery.

Also, please do let us know what prompted you to cancel your order, your feedback will help us improve in future.

We have a 15 days return policy for the reasons below:

• Size or Fitness issue
• Did not like the quality/design
• Received a damage product
• Wrong product received

Note:

• The product damaged or tarnished due to usage cannot be returned
• Items must be returned in their original packing.
• ZAVYA reserves the right to process refunds after checking the returned items.
• No returns will be accepted after 15 days.

We are sorry to hear that you would want to return the product.

To return the product:

• Write to us at care@zavya.co or whatsapp us on 9810814945, if you wish to return the product.
• Please attach the product images and unboxing video with the message.
• After QC, A reverse pick will be arranged for you from our side thereafter.
• Reverse pick up takes about 72 hours and once it is done, your refund will be initiated.

Note: It may take 6-7 working days for the refund to be processed.

To change the delivery address of the order:

• Reach out to us on any of our support channels and we will get on board to help you best.

Note: For the order that has been dispatched already, chances are little of getting the address updated. If we have already shipped your order, we will call it back and send you a new package from our side.

At the moment, we only ship to India for free of cost. However, we can ship to your location if you are okay to bear the cost of shipping.

Please write to care@zavya.co if you would like to get the products delivered outside India.

We mostly air-ship our orders but if you still need expedited shipping, let us know and we will try our best to dispatch the order as early as we can.

We already airship most of our orders - so we do not require you to pay extra. You can reach out to us through our support channels and we will try our best to help!

If the order has already been dispatched, the chances are little of getting the address updated. If we have already shipped your order, we will call it back and send you a new package from our side.

We work with all leading delivery partners and most of them will give you a call before delivering the order. However, this is not something that we can vouch for, since there are third-party delivery agents involved.

We get that you might not have placed the order that you have received. We often get order requests for gifting so it is possible someone might have placed a gift order for you. We request you to be patient to receive your gift and open with a smile!

We are exceedingly sorry to hear that you have received an empty box.

Following can be reasons that might have caused this inconvenience:

• Tampering by the delivery personnel
• An operations error at our end.

Nevertheless, please reach out to us ASAP with the images of the box and your order number and we will ship out a replacement to you from our side.

Following can be done in case you are unable to receive your order:

• If the order hasn't been dispatched yet, send us a reminder on when you would like us to ship it and we will take it further accordingly.
• If the order is already in transit, we will request the shipping partner to hold it for you for a few days and reattempt delivery. (Note: This is not an assured service.)
• You can also request your neighbour/security to receive the parcel on your behalf.

Most of our shipping partners offer to collect COD payment via GPay/PhonePe - so you can request the delivery person to receive the payment via UPI.

We are sorry to hear that your order was cancelled without your intention.

Reasons that might have led to the cancellation of your order:

• Your order was COD.
• Your order was missing important information.

For all of the above cases, we reach out to customers to get a confirmation/update so we can ship their orders. In case we do not hear back for 7 days, we might cancel your order.

However, if you would still like to receive your order, please let us know and we will recreate and ship out your order again.