At ZAVYA, we prioritize your satisfaction and aim to make your experience with our lab-grown diamonds as seamless as possible.
Here’s everything you need to know about our policies:
Eligibility: Applicable only to LGD products.
Payment Mode: Please note that all orders must be paid in prepaid mode.
Please note that PAN card of the customers is required for purchases above INR 50,000/-
Expected Delivery Timeline: We aim to deliver your order within at least 25 days from the date it is placed.
We appreciate your understanding and look forward to providing you with a seamless experience!
How to Avail
Refunds Policy
Return Window: You have a 15-day window to return your item for a hassle-free refund.
Conditions:
Refund Details:
Important Note: If your return request is raised beyond the 15-day return window, you will receive 80% of the diamond's value.
Once we receive your product at our warehouse, your refund will be processed to your account within 2-3 working days, following a successful quality check. In case of rejection, ZAVYA reserves the right to return the jewelry to you. Please keep in mind that we may adjust the exchange or buyback amount based on our quality inspection.
Lifetime Exchange
We are excited to offer exchange policy on all purchases made from ZAVYA!
Do note that making charges will be deducted from your old jewelry.
Price Differences for Diamonds
Lifetime Buy-Back
Our buyback policy applies to all ZAVYA products.
Remember, deductions will apply for making charges, any discounts received, and GST.
For more details, refer to the T&Cs below.
Terms and Conditions
1. The Exchange/Buyback policy is applicable for 12 months post 15 days of purchase.
2. Original Invoice and certificate must be produced for buyback/exchange.
Zavya reserves the right to modify these policies at any time, so we recommend reviewing them frequently. Changes will take effect immediately upon posting on our website: www.zavya.com. Any significant updates to the policies will be accompanied by a notification indicating that the policies have been revised
At ZAVYA, we’re committed to providing you with a smooth and enjoyable experience for all your self-love needs.
If you have any questions or need assistance, don’t hesitate to reach out!