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Lab Grown Diamonds Return Policy

At ZAVYA, we prioritize your satisfaction and aim to make your experience with our lab-grown diamonds as seamless as possible. 

Here’s everything you need to know about our policies:

Eligibility: Applicable only to LGD products.


Payment Mode: Please note that all orders must be paid in prepaid mode.


Please note that PAN card of the customers is required for purchases above INR 50,000/-


Expected Delivery Timeline: We aim to deliver your order within at least 25 days from the date it is placed. 

We appreciate your understanding and look forward to providing you with a seamless experience!

How to Avail

  • To initiate your request, simply drop us an email at care@zavya.co or reach out via WhatsApp or call us at +91 9810814945.
  • Our dedicated customer support team is here to assist you every step of the way.


Refunds Policy

Return Window: You have a 15-day window to return your item for a hassle-free refund.

Conditions: 

  •   The product must be in its original, unused condition, without any damage or alterations.
  •   All original documentation, including certification and invoice and packaging, must be returned along with the product.
  •  We provide Free Return shipping across India for all products under our 15-day refund policy.
  • Product must be returned with original packaging in saleable condition with no scratches, damage, wear or alteration. The tags/certificates must be intact. If it is tampered with, additional charges will be compensated. 


Refund Details: 

  •   Enjoy a 100% refund on eligible items returned within the specified window.
  •   Customers will receive the refund to the original payment method or bank account.
  •    Please note that shipping costs, customization fees, making charges, GST, and discounts are non-refundable.
  •   For Gold Refunds, we offer 100% of the current gold value based on prevailing prices (Gold rate x Net Weight).
  •   For Diamond Refunds, you will receive a 100% refund on the diamond’s value.


Important Note: If your return request is raised beyond the 15-day return window, you will receive 80% of the diamond's value.


Once we receive your product at our warehouse, your refund will be processed to your account within 2-3 working days, following a successful quality check. In case of rejection, ZAVYA reserves the right to return the jewelry to you. Please keep in mind that we may adjust the exchange or buyback amount based on our quality inspection.


Lifetime Exchange

We are excited to offer exchange policy on all purchases made from ZAVYA! 

  • For Gold, you can exchange it for 100% of its prevailing market value.
  • For Diamonds, receive 100% of the diamond's value when you choose to exchange.


Do note that making charges will be deducted from your old jewelry.


Price Differences for Diamonds

  • If the value of your new order exceeds the original amount, the difference will need to be covered by you.
  •  If the new order value is less, we’ll refund the difference after the new product has been delivered.

    For more details, refer to the T&Cs below.


Lifetime Buy-Back

Our buyback policy applies to all ZAVYA products.

  • For Gold, we offer a 100% buyback at the prevailing market rate.
  • For Diamonds, you will receive 80% of the purchased diamond value.


Remember, deductions will apply for making charges, any discounts received, and GST.

For more details, refer to the T&Cs below.

Terms and Conditions

1. The Exchange/Buyback policy is applicable for 12 months post 15 days of purchase.
2. Original Invoice and certificate must be produced for buyback/exchange.

  1. The processing charges of Rs. 500/- will be applied for shipping and handling, along with any applicable deductions for Lifetime Exchange/Buyback.
  2. Loss of certificate will result in additional charges of Rs. 2500.
  3. Buyback is applicable for products that were purchased at a value of up to
    Rs. 2,99,999/-.


  • Changes in Policies

Zavya reserves the right to modify these policies at any time, so we recommend reviewing them frequently. Changes will take effect immediately upon posting on our website: www.zavya.com. Any significant updates to the policies will be accompanied by a notification indicating that the policies have been revised


At ZAVYA, we’re committed to providing you with a smooth and enjoyable experience for all your self-love needs.

If you have any questions or need assistance, don’t hesitate to reach out!

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